Cannot unistall gotoassist customer application from mac osx 10.6.8. When i run the unistall gotoassist app, i get message 'Uninstall gotoassist cannot be opened because of a problem'. This happened after my desktop gotoassist expert was updated to 3.1 build 1251. Then i tried connecting to that 10. DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT AGENT. The GoToAssist (Customer) app allows GoToAssist Remote Support agents to provide full screen sharing, remote. New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac.
HELP FILESetting Up Unattended Support on Desktop
Unattended support can be set up by adding the device to the Devices list during a Remote Control session, or by installing the GoToAssist Remote Support application on the device.
The availability of the unattended support features depends on an account-level setting in the GoToAssist Remote Support Administration Center.
Gotoassist Mac Support
Note: The maximum number of devices set up for unattended access per GoToAssist Remote Support v5 account is 10,000.
Set up while in an Attended Support Session
Tip: On a Windows device already set up for unattended access, login credentials can be saved. See Storing Unattended Credentials (Windows only) for further details.
Tip:Agents can create desktop shortcuts for quick access to unattended devices. See Creating Desktop Shortcuts for Devices.
Set up from Customer's Computer
It is recommended that the user setting up unattended access is physically present at the computer during the setup process.
Tip: On a Windows device already set up for unattended access, login credentials can be saved. See Storing Unattended Credentials (Windows only) for further details.
Set up on Multiple Computers (Windows only)
The Windows MSI installer makes it possible for system or domain administrators to set up unattended access on multiple domain machines simultaneously.
https://acobag.hatenablog.com/entry/2020/10/16/125015. The article assumes you are familiar with and use built-in Windows software distribution methods such as Microsoft Group Policy Management.
Note: You can also use third-party software such as Microsoft System Center Configuration Manager or Prism Deploy.
You can also check the Programs and Features list to see if the GoToAssist Remote Support application was successfully installed.
Tip: If the application was not installed, check the Windows Event Viewer for errors.
Tip: On a Windows device already set up for unattended access, login credentials can be saved. See Storing Unattended Credentials (Windows only) for further details.
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